As of 1st December, our 2020 made to order items will be closed. All orders placed during December 2020 on made to order items will be manufactured in January 2021'

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Shipping & Delivery

 

FOR OUR LOCAL BEAUTIES

 

WHERE TO AND HOW MUCH?

An additional rate of R65 will be charged per parcel for courier depending on the address. Orders over R500 are free. If you live in a remote area increased costs may occur.

DELIVERY TIME FRAME

Purchases are only shipped once payment has been made in full. When your parcel is ready to be shipped, you will receive an email from the Black Betty team with your tracking number. Once you have received this mail, please allow 2 to 5 working days for shipping. 

Although we endeavor to get your purchases shipped in the allocated time-frame, there are occasional exceptions. During sale periods and the holidays, we can experience higher than normal volumes of sales and as a local business with a small team, it is not always possible to guarantee the above time-frame. Please understand that delivery may take longer if this occurs.

WHAT KIND OF ADDRESS DO YOU NEED?

Please note that we can’t deliver to a Postal Box and thus a physical address is necessary for shipping within South Africa. Please provide detailed and correct contact information, Black Betty Design will not be held responsible for extra costs should a product be returned to us due to incorrect delivery information.

CAN I COME COLLECT?

Our flag-ship store is based on 95 Regent Road, Sea Point, so if you’re based in the area please feel free to select ‘collection’ as your shipping option. We’ll let you know once your order has been completed and ready for you to collect.

INTERNATIONAL ORDERS

For all you international cats, we are set up with DHL & get fabulous rates. DHL will pump out a quote for you depending on your location.

Once your parcel has been dispatched, you will receive an email with your tracking number. Please note: The buyer is responsible for any duties and/or customs fees that may be incurred by the country of destination.

CUSTOMS AND IMPORTS

You may be liable for customs and import duties, quotas, permits, product restrictions and/or other local requirements. Customs policies vary widely from state to state and country to country, so be sure to investigate before placing an order, as we can’t be held liable for any extra charges.

PAYMENT OPTIONS

We offer a variety of payment options including PayPal, Credit Card, Snapscan and EFT (Electronic Funds Transfer)

LOST OR DAMAGED PACKAGES

Please, check the integrity of the package or envelope before signing to receive the order. We recommend to refuse the package if it has been opened, or has clear signs of having been opened and resealed. Note, the only authority allowed to open the package during the transit is local customs. All packages opened by local customs will be sealed with the corresponding stamp of the company.

If your items arrive damaged, please contact us. We'll work with you to come up with a solution on a case by case basis.