Questions, answered

All across South Africa and to most international locations. We can't deliver to a PO Box, so please give a physical address and full, correct contact details: we can't be responsible for extra costs if a parcel comes back because of incorrect details.

Shipping in South Africa is free on orders over R1,500. Otherwise it is R120 to metros and R200 to regional areas.

Yes. Choose collection at checkout and collect from our studio at 77 Hout Street, Cape Town. We'll let you know when your order is ready.

Yes, with DHL at great rates; you'll get a quote at checkout for your location, and a tracking number by email once your parcel is on its way.

You may be liable for customs and import duties, which vary by country, so please check before ordering. The buyer is responsible for any duties or customs fees in the destination country.

We ship once payment is complete. When your parcel leaves, you'll get an email with your tracking number; allow 2 to 5 working days from then. During sales and holidays we're a small team with big volumes, so delivery can take a little longer.

Please check the package before signing for it, and refuse it if it has been opened or resealed (only customs may open parcels in transit, and they seal them with their stamp). If your items arrive damaged, contact us and we'll find a solution with you.

If your purchase doesn't meet expectations on quality or condition, contact us within 2 weeks of receiving it. Once we receive it, we offer store credit or a refund of the purchase price (excluding delivery).

• Items must be unused, unworn, undamaged and in their original packaging.
• Earrings are returnable within 7 days only, in the same condition.
• Return postage is yours, or pop into any of our studios. We recommend registered mail.

See our terms and conditions for the details.

• Gold plated and gold vermeil jewellery
• Special orders and custom-made jewellery
• Earrings that have been worn
• Sale items
• Piercing jewellery (tops, labrets, chains, segments and bars)
• Zapping (permanent bracelets)

If a delicate silver or solid gold piece breaks within 3 months because of a manufacturing fault, we repair it for free. After 3 months, the cost depends on the repair. Silver is a soft precious metal, so wear it with care.

Outside Cape Town or Johannesburg you may be liable for courier costs; near a studio, just bring it in.

Our piercers make sure your piece fits properly before you leave, but we can't be liable for lost or damaged piercing jewellery afterwards. Clean it gently and don't fiddle with it. If it ever feels loose, contact us straight away and we'll fix it.

Fine chains are delicate, so we can't take responsibility for breakage. If it comes apart at the zapped link within 7 days of your visit, we'll re-zap it at no cost.

Fine pavé or flush-set stones can occasionally fall out. Within 3 months of purchase we replace them free; after that, the cost depends on the stone.

Chains are extremely delicate by nature and need great care, so unfortunately we can't take responsibility for broken chains.

Our gold vermeil is sterling silver plated with 2.5 micron 22ct gold. Plating can wear over time, faster or slower depending on wear and care, so there is no warranty on it. We do offer re-plating, priced by the size of the piece: email info@blackbettydesign.com.

Tarnishing is natural for precious metals, caused by things like oxygen and moisture. Proper care prevents most of it, and we're happy to clean your pieces in store for free. Get in touch to find out more.

Read our full piercing aftercare guide: the daily routine, healing times and downsizing.