We deliver all across South Africa, as well as to most international locations.

Please note that we can’t deliver to a Postal Box and thus a physical address is necessary for shipping within South Africa. Please provide detailed and correct contact information, Black Betty Design will not be held responsible for extra costs should a product be returned to us due to incorrect delivery information.

Shipping across South Africa is free if your order is over R1500, otherwise it is R120 for metros and R200 regionally.

Our flag-ship store is based on 95 Regent Road, Sea Point, so if you’re based in the area please feel free to select ‘collection’ as your shipping option. We’ll let you know once your order has been completed and ready for you to collect.

For all you international cats, we are set up with DHL & get fabulous rates. DHL will pump out a quote for you depending on your location.

Once your parcel has been dispatched, you will receive an email with your tracking number. 

You may be liable for customs and import duties, quotas, permits, product restrictions and/or other local requirements. Customs policies vary widely from state to state and country to country, so be sure to investigate before placing an order, as we can’t be held liable for any extra charges. Please note: The buyer is responsible for any duties and/or customs fees that may be incurred by the country of destination.

Purchases are only shipped once payment has been made in full. When your parcel is ready to be shipped, you will receive an email from the Black Betty team with your tracking number. Once you have received this mail, please allow 2 to 5 working days for shipping. 

Although we endeavour to get your purchases shipped in the allocated time-frame, there are occasional exceptions. During sale periods and the holidays, we can experience higher than normal volumes of sales and as a local business with a small team, it is not always possible to guarantee the above time-frame. Please understand that delivery may take longer if this occurs.

Please, check the integrity of the package or envelope before signing to receive the order. We recommend to refuse the package if it has been opened, or has clear signs of having been opened and resealed. Note, the only authority allowed to open the package during the transit is local customs. All packages opened by local customs will be sealed with the corresponding stamp of the company.

If your items arrive damaged, please contact us. We'll work with you to come up with a solution on a case by case basis.

Black Betty Design would like you to feel satisfied with your purchase, so if your purchase does not meet expectations with regards to quality or condition, please contact us as soon as possible (within 3 weeks of receiving the item). Once we have received the returned goods, we can offer you store credit or a refund of the item at the purchase price (the purchase price is the amount you paid for the product, and does not include any delivery costs).

Please note the following:

Products being returned must be unused, unworn, undamaged and properly protected.

We don’t accept any returns after the 3 week period.

You will need to pay for postage when returning the item, or you are more than welcome to pop into any of our stores.

We recommend using registered mail, as we will not be held responsible for any items lost in the post.

Please refer to Terms and Conditions for further information.

All products are returnable except:

Special Order

Custom-Made Jewellery

Earrings (for hygiene reasons)

Any Products bought on sale

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