Whilst our Black Betty pieces are made to be functional, care must be taken when wearing them. Silver is a soft precious metal & needs to be worn with care. If a delicate silver treasure breaks within 3 months due to a manufacturing fault, we're happy to repair or exchange it for free. After 3 months, the cost of repair will depend on the nature of the repair needed.
If a solid gold delicate treasure breaks within 6 months of purchase due to a manufacturing fault, we’re happy to repair or exchange it for free. After 6 months, the cost for repair will depend on the nature of the repair needed.
Your piercing jewellery is no different to any other jewels you may own - great care needs to be taken when handling & wearing it. We cannot be liable for lost or damaged body/piercing jewellery once you leave our piercing studio & we strongly recommend cleaning your jewels gently, not fiddling with it, being mindful when putting on & removing your face mask.
If your jewellery feels loose at any stage, please do not hesitate to contact us as soon as possible so we can rectify this for you.
Fine pave or flush set stones have been known to occasionally fall out. Within 3 months of purchase, Black Betty will replace these diamonds at no charge. After 3 months, the cost will depend on the size of the stone and story.
Unfortunately, Black Betty cannot take responsibility for broken chains. Chains, by nature, are extremely delicate and need to be handled with great care by the wearer.
*Please note that should you need something repaired and you are based outside of Cape Town, you will be liable for courier costs..
Gold Vermeil or plating is a term that describes Sterling Silver with a layer of gold on top (plated). To be considered vermeil, the gold must be at least 10ct and 1.5micrometres thick. At Black Betty we plate our sterling silver with 2.5micron thick 22ct Gold.
Gold vermeil may slightly fade over time depending on wear and the amount of care taken. We offer a re-plating service; please email firstname.lastname@example.org for more details.
Tarnishing is a natural process that can affect all precious metals to different extents. This can occur due to a variety of reasons, such as oxygen and moisture coming into contact with your precious jewels. If your once shiny and new BB beauty has discoloured, this is likely to be the reason why.
Fortunately, tarnished jewels are easily avoided with proper care but if your Black Betty jewels do become discoloured over time, we are happy to clean your pieces in-store for free. Get in touch to find out more :)